According to a former OnlyFans personnel exactly who requested to keep anonymous while they dreaded retaliation, some ex lover-staff however had access to Zendesk, a well-known customer service app used by many organizations along with OnlyFans, to track and you may respond to customer care tickets, long after leaving the firm. OnlyFans spends Zendesk to respond to one another pages just who blog post content and people who just pay to gain access to one articles. Motherboard was able to validate this with more than one to previous employee’s supply. 

With regards to the origin and OnlyFans pages exactly who talked to help you Motherboard, based just what a user is looking for assistance with, service tickets may incorporate its mastercard information, drivers’ certificates, passports, complete brands, address contact information, lender comments, simply how much he has acquired towards OnlyFans otherwise spent, See Your own Consumer (KYC) selfies where in actuality the creator holds up a keen ID close to the deal with having confirmation, and you may model launch models.    

“It’s an embarrassment they’ve this higher providers and you may end up being they may be able explore mans lives such as this,” the previous staff member told you. “There are currently a lot of something he or she is in trouble to possess and you can confidentiality should not be one of them. ” 

Whenever a designer creates a profile, OnlyFans support assurances users that “brand new confirmation processes is strictly confidential, and therefore data is maybe not distributed to individuals,” according to an assistance email Motherboard received when you’re creating an membership.  

Motherboard emailed OnlyFans’ standard media request current email address and you will specific agents multiple times, and sent lead texts to several OnlyFans Fb levels, but the organization didn’t address the request feedback towards a possibly extremely serious risk of security. 

Enabling an old employee to get into users’ information that is personal is a threat to security so you can users on any provider, but sex workers and mature activity music artists are specifically at stake since they’re have a tendency to directed of the stigma to the profession. For people who only use OnlyFans to pay for content just like the really, dripping personal information are going to be especially harmful because that recommendations you are going to be employed to blackmail them . Motherboard provides many times reported on the “insider dangers,” where staff from the technology people have fun with its blessed the means to access research so you’re able to inappropriately spy towards profiles otherwise associates. It’s got took place within Myspace , Snapchat , hacking enterprise NSO Class , Amazon-owned security business Band , and a whole lot more enterprises. It’s such as for example harmful getting former team to however preserve blessed accessibility delicate study.

“Like any system, you should be cautious, however, more often than not we are the last knowing when it comes in order to hacks otherwise research leaks,” a keen OnlyFans blogger, which requested anonymity because they still utilize the program, told Motherboard. “Fundamentally the networks cover some exposure and also as much as I can recommend other creators about how to keep the sensitive and painful study secure, there’s not much anyone can do if your leak comes from during the system itself.”

Certain previous OnlyFans help professionals employees however had accessibility users’ data-in addition to painful and sensitive economic and personal pointers-even with they eliminated employed by the business employed by sex specialists to sell nudes and porn films

From inside the 2016 , 800,000 Brazzers levels was open inside a data violation. In the 2019 , the non-public data in excess of 1 million profiles toward pornography webpages Lucious is established inside a safety mine. Plus in 2020 , researchers located a data leak off models’ information that is personal of a susceptability inside the PussyCash, a family one to possesses multiple mature other sites together with ImLive.

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